Website: www.ssonceramic.com Last Updated: [22-sep-2026]
1. Introduction
Welcome to www.soonceramic.com (“we,” “us,” “our,” or “the Company”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your data when you visit or make a purchase from our website.
If you do not agree with the terms of this Privacy Policy, please do not access or use our website.
Business details:
- Company/Business Name: Soon Ceramic LLP
- Registered Address: 36, Palm Villa, Kalawad Road, Rajkot
- Contact Email: info@soonceramic.com
- Contact Phone: +91 9033274000
2. Information We Collect
We may collect the following categories of information:
2.1 Information You Provide Directly
- Contact details: Name, email address, phone number, shipping and billing address
- Account information: Username, password (encrypted), order history
- Payment information: Payment card details or UPI/other payment identifiers (processed securely by our third-party payment processor — we do not store full card numbers)
- Order details: Products purchased, quantities, customization requests
- Communications: Messages sent via contact forms, email, or customer support chat
- Marketing preferences: Newsletter sign-up information, if opted in
2.2 Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages
- Cookies and tracking technologies: See Section 6 below
- Location data: General location inferred from IP address (not precise GPS location, unless separately permitted)
2.3 Information from Third Parties
- Payment confirmation data from payment gateways (e.g., Razorpay, PayPal, Stripe — insert whichever you use)
- Shipping and delivery status from courier/logistics partners
- Social media information if you interact with us via linked social platforms
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including payment, shipping, and returns
- Create and manage your account
- Respond to customer service inquiries and support requests
- Send order confirmations, shipping updates, and transactional communications
- Send marketing emails or promotions (only if you have opted in; you may unsubscribe at any time)
- Improve our website, products, and customer experience
- Detect, investigate, and prevent fraudulent transactions and other unlawful activity
- Comply with legal obligations (e.g., tax, accounting, consumer protection laws)
4. Legal Basis for Processing (where applicable)
Where required by law (such as under the GDPR for EU/UK visitors), we process your data based on one or more of the following:
- Your consent
- Performance of a contract (e.g., processing your order)
- Compliance with a legal obligation
- Our legitimate business interests (e.g., fraud prevention, improving our services)
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Payment processors, shipping/courier companies, website hosting providers, email marketing platforms, and analytics providers — solely to help us operate our business
- Legal authorities: When required to comply with a legal obligation, court order, or government request
- Business transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction
- With your consent: For any other purpose disclosed to you at the time of collection
All third parties we share data with are required to protect your information and use it only for the purposes we specify.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Keep you signed in and remember your cart
- Understand how visitors use our website (analytics)
- Deliver relevant advertising (if applicable)
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website, such as your shopping cart.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Order and transaction records may be retained for a minimum period as required under applicable tax and commercial laws.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-DSS compliant providers
- Restricted internal access to personal data
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain processing
- Withdraw consent at any time (where processing is based on consent)
- Request a copy of your data in a portable format
- Opt out of marketing communications
To exercise any of these rights, contact us at info@soonceramic.com. We will respond within the timeframe required by applicable law.
10. Children’s Privacy
Our website is not intended for children under the age of 18 (or 16, where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.
12. International Data Transfers
If you are accessing our website from outside [Insert Country], please be aware that your information may be transferred to, stored, and processed in [Insert Country] or other countries where our service providers operate. We take steps to ensure your data is treated securely in accordance with this policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Soon Ceramic LLP, Email: info@soonceramic.com, Address: Kalawad Road, Rajkot